Frequently Asked Questions


CHRISTMAS 2017  / NEW YEAR 2018   office hours

  • please note 10 day MIN stay or charge from 23/12/17 - 01/01/18

       

22-Dec-17       Friday           7AM  -  11AM        3PM  -  5PM

23-Dec-17       Saturday       7AM  -  11AM        CLOSED

24-Dec-17       Sunday         CLOSED                CLOSED

25-Dec-17       Monday        CLOSED                 CLOSED

26-Dec-17       Tuesday        CLOSED                3PM - 5PM (departures only)

27-Dec-17       Wednesday   8AM  -  11AM       3PM  -  5PM

28-Dec-17       Thursday      8AM  -  11AM        3PM  -  5PM

29-Dec-17       Friday           8AM  -  11AM        3PM  -  5PM

30-Dec-17       Saturday       7AM  -  11AM        CLOSED

31-Dec-17       Sunday          CLOSED                CLOSED

01-Jan-18       Monday         CLOSED                3PM - 5PM (departures only)

02-Jan-18       Tuesday         8AM - 11AM          3PM  -  5PM


 


 

What vaccinations are required for dogs ?

C5 vaccination 

protects against Distemper, Hepatitis, Parvovirus, Canine Cough and Bordetella


Based on recent scientific information provided to Kismet Pet Resort  by one of Australia’s leading veterinary pharmaceutical companies, Boehringer-Ingelheim, there is strong scientific evidence to support the use of intranasal vaccines for dogs, to assist in reducing Bordetella and Parainfluenza, (Canine Cough). 


According to World Small Animal Veterinary Association;

‘Numerous published studies have demonstrated superior protection with intranasal canine cough vaccines compared to injectable products’


To enhance the health and well being of your pet in our care we recommend intranasal over injectable vaccines.


Intranasal 2 days or greater from check-in OR injectable 14 days or greater prior to check-in.

Please note; the further away from check in you vaccinate your pet the stronger protection they will have.

 


 

Closing Time

We would very much appreciate it if you could aim to be here AT LEAST 30 mins BEFORE our posted closing times instead of AT closing; this will make for a much more relaxed and pleasant check in for all involved.

We do realise that sometimes things happen, traffic delays occur etc and we will help where we can in emergencies but if you could make sure you leave enough time to account for a possible delay and still get here well before closing it would be greatly appreciated.



I notice you are closed across the holidays and in the middle of the day - who is looking after the pets on these days and times?

Staff  attend  to the guests every day of the year. We do close the office in the middle of the day, which allows us to do  all those other things that we need to get done. It also creates some quiet time and  stability for the guests. If you can imagine  if we had guests arriving and departing every day, all day this can be quite unsettling for some of our guests.  It also helps our team to care for all the guests more efficiently and  give our guest undivided attention, which is critical during the very busiest of times.




What do I need to bring with me when checking in my pet?

  • Current Vaccination Certificate - our friendly staff can let you know what vaccinations your pets need

  • All dogs and cats must be on flea prevention.
  • Tick prevention is recommended for all dogs

  • Contact phone numbers - in case of emergency or unable to reach you personaly

  • Details of special medication - plus enough medication to last the duration of your pet's stay

  • If your pet is arriving after 10am please let staff know if  it needs feeding

  • Make sure your dog is on a lead and your cat is in a carry crate.
  • Please DO NOT bring dog beds and toys, they will be provided
  • Birds and critters must have their cages  and food provided by owners.
  • We reserve the right to refuse entry to dangerous aggresive pets. 

 

 




 

 

 

 

 

 

 

 

 

 

 

 

 

 





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